Help and questions

What does Dog Says Hi do, and what can’t it do?

Dog Says Hi looks at a dog photo you choose to submit and describes what is visible: coat, build, and activity in the frame first, then possible breed cues, then general everyday care ideas. A reading cannot confirm breed or ancestry, and it cannot assess health, emotion, or temperament. The About page explains what the tool is and is not.

Why does a reading say “possible” — how accurate is it?

Readings are written by an AI model interpreting a single photo, so they are suggestions, not measurements, and there is no accuracy figure to quote. Breed hints sit under “Possible breed cues” because appearance alone cannot confirm ancestry; mixed ancestry is common, and similar features appear across many breeds. When nothing visible supports a cue, the result says “No breed cue is strong enough to include” instead of guessing.

What kind of photo works best?

A clear side or full-body view of the dog, in even light and at the dog’s level, gives the most to describe. Keep the session short and the dog comfortable — a relaxed moment shows more than a forced pose. The photo guide covers light, angle, and pacing: Take a dog photo that shows visible traits.

What happens to my photo and note when I submit?

Nothing is sent until you press “Look at this dog.” Your browser resizes the photo to a JPEG no more than 1,600 pixels on its longest edge and sends it with your optional note of up to 600 characters to this site’s Worker, which forwards the lookup to Qomza’s analysis service together with your Cloudflare connecting IP as request metadata. Qomza keeps the photo, note, metadata, and result in private operational storage, and those records are not deleted automatically. The Privacy page has the full details.

Does it cost anything?

No. Dog Says Hi is a free browser tool — there are no accounts, subscriptions, or payments.

Why was my photo refused?

The tool accepts JPG, PNG, and WebP photos. HEIC and HEIF files are not supported, so export or save a copy as JPG from your photo app first. An empty file is rejected, and every accepted photo is resized in the browser to a JPEG no more than 1,600 pixels on its longest edge; the prepared JPEG is capped at 7,000,000 bytes, below the larger request cap on the whole submission. If the photo still cannot fit, choose a smaller image or crop it first.

Why did a lookup fail or ask me to wait?

Anonymous lookups carry a best-effort limit of 10 per 60 seconds per connecting IP in each Cloudflare location, and people sharing a public IP share the allowance; the page counts down until you can try again. On a slow connection a lookup times out after about 45 seconds, and if the page cannot reach the service at all it asks you to check your connection and try again; the service itself can also be briefly unavailable. When “Try again” appears, the same photo can be submitted again; after a format or size error, change the photo or note first. If an error showed a reference, include it when you contact us.

Can I use a result as professional advice or proof of breed?

No. A reading is a general observation, not veterinary advice, a breed certificate, or a health assessment. Grooming and activity notes are starting points to adapt to the individual dog. If you have a health concern, contact a veterinarian.

How do I report a wrong result or a mistake in a guide?

Use the report section below — Report a problem — and include the page address, the request reference if one was shown, and what seemed wrong.

Are there mobile apps?

The iOS and Android apps are in development. Download links will appear on this site after store publication; the browser tool is available today.

How do I contact you?

Email hello@dogsayshi.com — the Contact page lists what to include, when to expect a reply, and where to send privacy requests or legal notices.